Terms of Service

1. Services

XEO Marketing provides paid media management, creative concept production and reporting as described in your selected plan (Starter, Growth, Scale or Performance Plan) or a written proposal.

If you sign a Media Buying Services Agreement with us, that agreement controls over this page.

2. Monthly billing

• Monthly plans are billed monthly in advance in USD and are non-refundable once the billing cycle starts.
• The Scale plan includes a performance fee of 5% of monthly ad spend above $30,000, billed in arrears based on platform-reported spend.
• Ad spend is paid by you directly to the ad platforms and is not included in our fees.
• Invoices are due within 7 days. We may pause work on overdue accounts.

Performance Plan

Available to e-commerce clients only. The fee is 10–18% of net ad-attributed revenue at the rate in the signed agreement. Revenue is calculated monthly from store and platform data, net of refunds, discounts, taxes and shipping, and attributed to the ads we manage. The client must provide read access to store and ad accounts and keep UTM tracking active. Fees are billed monthly in arrears, with payment due within 7 days of invoice. Invoice disputes must be raised in writing within 10 days of invoice. We do not guarantee results.

Local businesses

We provide lead generation through forms and messages for service-based local businesses. We work asynchronously and do not handle phone calls on your behalf. Local businesses use monthly plans only.

3. Cancellation

• Month-to-month. Cancel with 14 days' written notice. Telegram or email is fine.
• Service continues through the end of the paid month; we don't charge cancellation fees.
• Fees already paid for the current month are non-refundable.
• On cancellation we hand over all campaigns, creatives and account access.

4. Your responsibilities

You agree to provide timely access to ad accounts, store and analytics, approve creatives promptly, and ensure your products and claims comply with platform policies and applicable law.

5. Results

Advertising outcomes depend on many factors outside our control. We commit to professional best efforts but do not guarantee specific revenue, ROAS or sales figures.

6. Ownership

Once paid for, creatives produced for you are yours to use. Ad accounts and data always remain your property.

7. Confidentiality

Both parties keep each other's non-public business information confidential.

8. Liability

Our total liability is limited to the fees you paid in the three months before a claim. We are not liable for indirect losses or ad platform decisions such as account restrictions.

9. Contact

Questions about these terms? Message us on Telegram at @Xeomanager.